FAQ

- I JUST PLACED AN ORDER, WHEN WILL IT BE SHIPPED? We do our best to ship products as quickly as possible. Allow 2 to 3 days for your order to be processed, with the average delivery time being 7 days. Tracking numbers will be updated one day after your order is shipped.

- CAN I CHANGE THE DELIVERY ADDRESS? We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at INSERT_EMAIL.

- CAN I CANCEL MY ORDER? We offer a 100% money back guarantee if you receive an incorrect or defective product. You have 30 days to return the product and get a full refund. Please indicate your name and order number on the return package.

- WHAT HAPPENS IF I DON'T RECEIVE AN ORDER CONFIRMATION? You should receive a copy of your online order confirmation email within the hour which follows your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this email, please notify us by sending an email to INSERT_EMAIL to ensure that your order has been received and is being processed.

- CAN I USE MORE THAN ONE DISCOUNT VOUCHER FOR MY ORDER? We only accept one discount code per order. Please see each promotion's disclaimer for a full list of exclusions and terms of the offer in question; However, offers cannot be combined unless otherwise stated.

- I INDICATED A WRONG ADDRESS. WHAT SHOULD I DO? If you have provided the wrong address, simply respond to the order confirmation email and confirm the address. Once you have confirmed that the address you provided is incorrect, please let us know by sending an email to INSERT_EMAIL. If the address provided is incorrect, we can change it to the correct address within 24 hours.

- WHAT IS THE DELIVERY TIME? We offer free delivery worldwide within 7 to 10 days.

- CAN I RETURN MY ORDER? Yes, we offer returns in many situations. Please note that all returns must be notified directly to our team before returning the order. To make a return, please contact us at the following address INSERT_EMAIL. A member of our team will help you with this process. Product damaged. Products must be in their original condition, unused and returned in their original packaging. Returns for change of mind are the responsibility of the customer.

- IS PAYMENT BY DEBIT OR CREDIT CARD ON YOUR SITE SECURE? Yes, we use an SSL encrypted payment system to guarantee the security of purchases. We do not have access to your payment data and do not store it.

- I HAVE A QUESTION THAT HAS NOT BEEN ANSWED YET, CAN YOU HELP ME? Yes, of course. Email us at INSERT_EMAIL or call us and we will be happy to help you. We receive a lot of emails. If you want a quick response, please provide your order number and describe the problem in detail, thank you.